Gaming is for fun — not stress. rk99 believes every player deserves a safe and balanced gaming experience. Our tools and guidelines are here to help you stay in control.
To help keep your gaming experience safe on rk99, we offer a range of effective tools and features — completely free of charge.
Set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Decide in advance how long you want to play. Once the time is up, rk99 will automatically alert you and, if needed, end your session.
If you feel like you need a break, set a cooling-off period of anywhere from 24 hours to 6 weeks. During this time, betting on your account will be automatically suspended.
Choose self-exclusion for an extended break. Your account can be fully deactivated for anywhere between 6 months and 5 years. During this period, you will not receive any promotional communications either.
Set a maximum amount per bet to prevent impulsive high-stakes wagers. This tool is highly effective and can be managed directly from your account settings.
You will receive pop-up notifications at set intervals reminding you how long you have been playing and how much you have spent — stay informed.
Responsible Gaming means gaming in a way where you remain fully in control — financially, mentally, and in terms of time. It's not just about following rules; it's a healthy mindset that keeps your daily life separate from betting.
Rk99 believes gaming is a form of entertainment — not a source of income or a solution to financial problems. We combine technology, education, and proactive support to ensure responsible play on our platform.
Gaming addiction often develops gradually and can be difficult to recognize in the early stages. That said, there are specific warning signs to watch out for. rk99 wants you to stay informed about these signs.
If two or more of these signs apply to you, take it as an important signal. There's no shame in seeking help — acting at the right time makes the problem much easier to resolve.
Answer the following questions honestly. If most of your answers are "yes", consider reaching out for support.
Do you end up spending more than your set budget and regret it later?
Do you bet more to try to win back money you've lost?
Do you game at the expense of work, family, or social responsibilities?
Do you want to stop gaming but find you just can't?
Have you ever gambled with borrowed or loaned money?
Do you turn to gaming to escape stress or cope with feeling down?
Has a family member or someone close to you ever expressed concern about your gaming habits?
Setting limits on rk99 is straightforward and can be done at any time. Go to the "Responsible Play" section in your account settings and set any of the limits below:
| Limit Type | Options | Time to Take Effect | Change |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant (for reductions) | 24 hours to increase |
| Bet Limit | Maximum Amount Per Bet | Instant (for reductions) | 24 hours to increase |
| Loss Limit | Daily / Weekly / Monthly | Instant (for reductions) | 7 days to increase |
| Session Time | 30 minutes to 8 hours | From the Next Session | At Any Time |
| Cooling-Off | 24 hours to 6 weeks | Instant | Auto-Renewal at End of Period |
Log in to your rk99 account and click the profile icon in the top right corner.
Under "Account Settings", look for the "Responsible Gaming" option.
Choose the type of limit you need — deposit, bet, or session time — then enter your preferred amount.
Confirm your selected limit. A confirmation message will be sent to your email.
Self-Exclusion is a feature that lets you decide to take a break from gaming for a set period of time. It is the most powerful responsible gaming tool available.
Once self-exclusion is activated on rk99:
Gaming addiction doesn't just affect the individual — it impacts the whole family. If a loved one's gaming habits are causing you concern, here's how you can help in the right way.
Rk99's support team is also here to help family members. If you're concerned about a loved one, don't hesitate to reach out to us.
Rk99 is a strictly adult platform. No one under the age of 18 is permitted to use our services. We follow a rigorous verification process to enforce this policy.
You don't have to face this alone. rk99 and a range of professional organizations are here to support you. Use the contact options below:
Our dedicated team is available 24/7 for gaming limits, self-exclusion, or any other support you need.
Use our Live Chat for instant support. Average response time is under 5 minutes.
Seek advice from a mental health professional for gaming addiction. We can refer you to the right support.