Rk99 Terms and Conditions

1 General Terms

Rk99 is an internationally licensed online betting and gaming platform serving users in Bangladesh and across the Asia-Pacific region. Our platform offers Sports Betting, Live Casino, lottery, and e-sports betting.

Rk99 reserves the right to update these terms and conditions at any time. Any changes will be announced on the website, and you will be asked to accept the new terms at your next login. Continued use of the platform after any changes will be treated as acceptance of the updated terms.

• Rk99 is for users aged 18 and above only.
• The platform may only be used for personal entertainment purposes.
• Each person may register only one account.
• It is the user's own responsibility to comply with applicable local laws.

2 Account Registration

To register with rk99, you must provide accurate and complete information. Accounts created with false or incorrect details may be closed at any time, and any deposited funds may be forfeited.

Required Registration Information

• Full legal name (as shown on your national ID)
• A valid and active email address
• Bangladeshi mobile number
• Date of Birth (for age verification)
• Preferred payment method details

Identity Verification (KYC)

To ensure security, rk99 may request identity verification documents at any time. KYC is typically required at the time of your first withdrawal or for transactions above a certain amount. Required documents include a copy of your National ID or passport and proof of recent address. Withdrawals may be placed on hold until KYC is completed.

3 Betting Rules

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• Minimum Bet: The minimum amount per bet is ৳50.
• Maximum bet: Maximum limits are set based on the event and market.
• Odds Change: If the odds change before a bet is confirmed, the updated odds will apply.
• Event Cancellation: If an event is cancelled, the stake for the affected bet will be refunded.
• Result Dispute: rk99's decision is final in determining official results.
• Live Betting: rk99 is not liable for disconnections that occur during in-play betting.

Bet Cancellation Conditions

In certain cases, rk99 may unilaterally void a bet — for example, if incorrect odds were displayed due to a technical error, event data was loaded incorrectly, or evidence of fraudulent activity is found. In such cases, the stake will be refunded but no winnings will be paid out.

4 Bonuses & Promotions

Rk99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, detailed on the promotions page. However, the following general rules always apply:

• The welcome bonus is available on your first deposit only and applies once per account.
• To withdraw bonus funds, the applicable wagering requirements must be met.
• Any attempt to claim bonuses by creating multiple accounts will result in all associated accounts being closed.
• Bonus offers have a fixed validity period — once expired, the bonus will be cancelled automatically.
• Rk99 reserves the right to modify or cancel any bonus offer at any time.

5 Deposits & Withdrawals

Financial transactions at rk99 are governed by clear, user-friendly rules. We support payments via Mobile Pay, Nagad, Rocket, and USDT.

Deposit Rules

• Minimum Deposit: ৳300
• Deposits are typically credited to your account within 5–10 minutes.
• Only payment methods registered in your own name may be used.
• Deposits made through third parties are strictly prohibited.

Withdrawal Rules

• Minimum withdrawal: ৳500
• Withdrawal requests are typically processed within 12–24 hours.
• Withdrawals may be delayed if KYC has not been completed.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• Withdrawals may be held if the wagering requirements for a bonus have not been met.

6 Prohibited Activities

The following activities are strictly prohibited on the rk99 platform. Violations may result in account suspension and forfeiture of funds:

• Creating or operating multiple accounts
• Using or granting access to another person's account
• Placing bets using software bots or automated programs
• Betting using match-fixing or insider information
• Using the platform for money laundering purposes
• Attempting to hack or gain unauthorized access to the system
• Operating an account under a false identity
• Harassing or defrauding other users

7 Account Closure

Rk99 may temporarily suspend or permanently close an account under the following circumstances:

• If any provision of these Terms and Conditions is violated
• Failure to cooperate with the identity verification (KYC) process
• If suspicious financial activity is detected
• At the user's own request (self-exclusion)
• As directed by a regulatory authority due to legal obligations

Users may also request account closure at any time. In such cases, any unused balance remaining in the account (excluding bonuses) will be refunded.

8 Responsible Gaming

Rk99 firmly believes that betting is a form of entertainment, not a source of income. We encourage all users to play in a healthy and responsible manner, and offer a range of tools and features to support that goal.

• Deposit Limit: Set daily, weekly, or monthly limits.
• Betting Limit: Set your own maximum stake per bet.
• Cooling Off: Temporarily pause your account for a set period.
• Self-Exclusion: Take a long-term or permanent break from betting.
• Reality Check: Get reminders about how long you've been playing.

If you feel that betting is negatively affecting your life or your family's, please contact our support team immediately. For more information, visit our Responsible Play page.

9 Privacy Policy

Rk99 treats the protection of user personal data as a top priority. We never sell user information or share it with third parties without consent. To read our full privacy policy Privacy Policy page.

• Your data is protected with SSL encryption.
• Your information is used solely for service delivery and legal compliance.
• You have the right to request correction or deletion of your personal information.

10 Dispute Resolution

If you have a dispute regarding a bet outcome or transaction, please contact our customer support team first. All complaints will receive a response within 7 business days.

• Disputes must be submitted within 72 hours of the event concluding.
• If you are not satisfied with the support team's decision, the matter can be escalated to management.
• For technical error complaints, please keep screenshots or other evidence.
• Unresolved disputes will be settled through international arbitration.

11 Changes & Amendments

Rk99 reserves the right to amend, update, or change these terms and conditions at any time. For significant changes, users will be notified in advance via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the new terms.

For any questions regarding these Terms and Conditions, please contact us: support@rk99.click